Answers to your questions.

Triangledots is facility management software that helps you manage every property from one place — work orders, assets, vendors, tenants, and maintenance schedules, whether you're running a single building or a large portfolio.

Any type of property, including residential buildings, corporate real estate offices, retail stores, supermarkets, industrial sites, and manufacturing facilities. If you manage physical property and the people, assets, or maintenance that come with it, Triangledots fits.

Triangledots works anywhere with an internet connection — it's a cloud-based platform with no regional restrictions. If you have questions about local support hours, our team is happy to help.

Sign up for the Free Plan — no credit card required — and you'll be guided through adding your first property. Most teams have their first property fully set up in under 10 minutes.

Absolutely. Use our contact form and select "Book a Demo" — our team will schedule a tailored walkthrough for your specific use case and property type.

Single properties are typically fully live within a day. Larger portfolios on the Custom Business Plan get a dedicated onboarding plan tailored to how many properties, assets, and team members you're bringing over.

On the Free Plan, you'll be notified before reaching your limits. You can upgrade to our Custom Business Plan at any time to remove all property and storage restrictions instantly.

"Unlimited" means there are no fixed caps imposed by us on work orders, assets, amenities, or user accounts. The Custom Business Plan removes all limitations on properties and storage as well.

No long-term contracts and no hidden fees. The Free Plan is completely free to start. The Custom Business Plan pricing is discussed directly with our team based on your specific needs and scale.

No — the Free Plan is a fully functional permanent plan, not a time-limited trial. You can use it indefinitely for up to 2 properties with 500 MB of storage and all the core features included.

Simply contact our team to discuss the Custom Business Plan. We'll tailor the plan to your portfolio size, team structure, and operational needs — no rigid pricing tiers to navigate.

Yes. Our Custom Business Plan is fully tailored to your portfolio size, team structure, and operational requirements. Contact us to discuss your specific needs.

Yes — Triangledots is fully mobile-responsive, and field technicians can accept, update, and close work orders right from their phone, on or offline. Property managers can view asset details from any smartphone or tablet too.

Yes. Whether you're running a single building on the Free Plan or a large portfolio on the Custom Business Plan, you can manage every property from one dashboard.

A dedicated tenant self-service portal is on our roadmap and currently in development — see what's coming for the latest status. In the meantime, requests can be logged on a tenant's behalf by your team.

Yes — Triangledots is fully mobile-responsive. Field technicians and property managers can log work orders, update statuses, and view asset details from any smartphone or tablet.

Your data is stored securely in the cloud with encrypted connections. We don't sell or share your property, tenant, or account data with third parties.

Yes. You can invite team members and manage what they're able to view and edit, so field technicians, property managers, and admins each only see what's relevant to their role.

Yes — it's your data. Reach out to our support team and we'll help you export your properties, assets, and records.

We aim to respond to all enquiries within 24 business hours. For urgent technical support, we prioritise faster resolution.

Use our contact form and select "Technical Support" — your request will be routed directly to our customer success team.

This page is our current Help Center covering the most common questions. For anything not covered here, get in touch and our team will help directly — and often add the answer here for the next person.